Refund Policy

At Corton, we believe in transparency and fairness. Our refund policy reflects our commitment to providing exceptional educational value while protecting both our learners and our business.

Policy Overview

We understand that choosing financial education is a significant decision. That's why we've structured our refund policy to give you confidence in your investment while ensuring our educational programs maintain their quality and value.

Our approach focuses on early assessment periods rather than lengthy guarantees. This allows you to evaluate whether our market volatility education aligns with your learning style and goals without extended commitments.

Important: All refund requests must be submitted in writing to our support team. Phone requests alone are not sufficient for processing refunds.

Eligibility Criteria

  • Refund request submitted within 14 days of program enrollment
  • Completion of less than 25% of available course material
  • No previous refund requests for Corton programs
  • Original payment method still active and accessible
  • Account in good standing without policy violations
  • Technical issues documented through our support system
  • Written request including enrollment details and reason

Refund Process Timeline

1

Submit Request

Send your refund request to [email protected] including your enrollment details, payment information, and specific reason for the refund request.

Response within 2 business days

2

Initial Review

Our team reviews your account activity, enrollment date, progress completion, and eligibility against our policy criteria.

Completed within 3-5 business days

3

Decision Notification

You'll receive an email with our decision, including detailed explanation and next steps if approved.

Notification sent within 1 business day of review completion

4

Processing & Payment

Approved refunds are processed back to your original payment method. Processing times vary by payment provider.

Credit cards: 3-5 business days, Bank transfers: 5-10 business days

Early Withdrawal

If you realize within the first week that our program doesn't match your learning preferences or schedule, you're likely eligible for a full refund. We encourage early communication if you have concerns.
Full Refund Available

Technical Issues

Platform problems that prevent access to course materials may qualify for refunds. We first attempt technical solutions, but persistent issues affecting your learning experience are grounds for refund consideration.
Case-by-Case Review

Medical Circumstances

Unexpected medical situations that prevent program completion may qualify for partial refunds even beyond standard timeframes. Documentation from healthcare providers is required for these exceptions.
Extended Review Period

Program Changes

If we significantly modify program content or structure after your enrollment, you may request a refund within 30 days of notification. Minor updates and improvements don't qualify.
30-Day Window

Questions About Refunds?

Our support team is available to discuss your specific situation and help you understand how our refund policy applies to your enrollment.

[email protected]
+1 (514) 545-5445
St. Catharines, ON
Contact Our Support Team